Transform Your Cash Flow with Accounts Receivable Outsourcing Services
ROLES THAT OUR OUTSOURCING TEAM CAN DO FOR YOU
Customer Service$10-$12 USD all-inclusive price
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
WHAT WILL A CUSTOMER SERVICE REPRESENTATIVE DO FOR YOU?
Core responsibilities & Deliverables
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels like; email, phone, and social media DMs.
- Acknowledging and resolving customer complaints.
- Escalating serious complaints
- Knowing our products inside and out so that you can answer questions.
- Processing orders, bookings, scheduling, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues to ensure the customer experience is easy and effective.
- Providing feedback on the efficiency of the customer service process.
- Keeping customer data up to date (phone number, email, website)
Skills and Knowledge
- Proven experience in customer service, sales, CRM management, and administrative tasks.
- Excellent written and oral English communication abilities
- Has a can-do attitude, is honest, and dependable
- Highly attentive to details, organized, efficient, and can work under minimal supervision
- Can work during Australian business hours
- Has a distraction-free professional workspace
Technology & Software Platforms
- A modern computer and good internet connection.
- Experience or familiarity with the following software (or similar):
- Project Management Tool (Monday.com, Asana)
- Calendar app - Calendly, Google Calendar, etc. any kind of scheduling tool for booking a meeting
- CRM tools such as HubSpot or Salesforce - for data entry, management, and clean-up of contacts
- Virtual Phone - could be external or integrated into your current CRM - for inbound and outbound calls
- Email and document suite (Google Workspace, Office 365)
- Social Platforms (Facebook, Instagram, LinkedIn)
Transform Your Cash Flow with Accounts Receivable Outsourcing Services
Any thriving business has many moving parts and syncopated optimised systems working together at any given time. While some of these elements must be undertaken by direct employees at the central location, other services do not have these same restrictions. Accounting is a prime example of a service often outsourced to a separate company or individual, and it makes similar sense to outsource accounts receivable services.
Accounts receivable outsourcing services are an excellent way to relieve the stress and burden of a complex, often tedious task from your employees and leave it to experienced professionals. When you turn to TTP for outsourcing, you will discover a whole range of potential opportunities to outsource accounts receivable and other essential elements of your business, including:
Frequently Asked Questions
Frequently Asked
Questions
What Are the Benefits of Choosing to Outsource Accounts Receivable?
Taking advantage of the opportunity to outsource accounts receivable and other services is an easy, foolproof way to alleviate the pressure from your workforce. This frees up your local employees to handle other critical aspects of your daily business and focus on promoting further growth. Sensible, effective outsourcing is a crucial aid in any business's continuing success and growth and TTP are the people you need to guide the way.
How Do You Select an Accounts Receivable Outsourcing Service?
The simplest, most effective way to outsource accounts receivable is to contact the team at TTP and let us assist you. We have an incredible range of skilled, trained, and experienced individuals who are capable and hard-working and can help with virtually any element of running a successful business.
Related Jobs
Hire An Outsourcing Team Now
