HUBSPOT ONGOING SUPPORT

Unlock HubSpot's full potential with one of our ongoing support packages.


We understand business can be unpredictable so we offer a flexible month-to-month package. Our service includes ongoing optimisation, training and support, onboarding new employees, and guiding your marketing and sales efforts within HubSpot. Plus, access to our exclusive CRM community and events. 


Your journey does not end once you complete the HubSpot onboarding process; it is a continuous process of growth and improvement. Your time is valuable, so let the experts handle this for you.

Your HubSpot Support Experts

Trust the Process is a proud HubSpot, Platinum Solutions Partner and a certified Zapier Expert. 

SVG_platinum-horizontal-color (1)
Platinum
zapier

We have proven to hundreds of businesses that HubSpot is not only the best investment for your business, but an easy-to-use platform through our personally customised and guided 1:1 onboarding sessions.

 

ONGOING SUPPORT

On Demand

Confident in HubSpot but understand your time is valuable. On Demand is for you.
$199 / month
Use our customer portal to log support tickets and have them actioned with 72 hours. Gain enhanced access to our CRM community of experts.

hours per month

3

Technical support only
Access to CRM optimisation Slack community

Build Up

Confident in HubSpot, however you need both dev and technical support and want access to a HubSpot experts, Build Up is for you.
$699 / month
Use our customer portal to log support tickets and have them actioned with 48 hours. Gain enhanced access to our CRM community of experts.

hours per month

6

Technical and Dev work
Monthly HubSpot audit
Access to monthly group CRM expert connect
Access to CRM optimisation Slack community

Power Up

Do you need more of a hands on approach and want 1:1 access to a HubSpot expert? This package gives you the best of both worlds
$2,000 / month
Includes monthly strategic 1:1 meetings with an expert to enhance and optimise your HubSpot platform. Use our customer portal to log support tickets and have them actioned with 48 hours. Gain enhanced access to our CRM community of experts.

hours per month

15

Technical and Dev work
1:1 relationship with dedicated Hubspot expert (2 hours per month)
CRM Strategy
Access to monthly group CRM expert connect
Monthly HubSpot audit
Access to CRM optimisation Slack community

Our Process

Over the years and across many projects from simple CRM onboarding through to complex Military operations we have developed and honed a process that is highly effective for modern businesses to get the best end result.

2ndsec-logo-1-GREEN

SYSTEMISE

Anything that is built into a repeatable system has the potential to scale through technology and people.

2ndsec-logo-2-GREEN

AUTOMATE

Once you have a system for how to do something in your business, we work to see how much of the work technology can achieve.

2ndsec-logo-3-GREEN

DELEGATE

Whatever systems and technology can’t achieve alone we then delegate effectively to people. Those people can be internal or outsourced. Onshore or offshore.

Frequently Asked Questions

What is the difference between HubSpot Tech and Dev Support?

A HubSpot Tech is an expert in HubSpot and can manage all the set and ongoing management of the platform outside of dev work. A HubSpot dev understands HubSpot programming language - HubL, and manages the back end to customise the platform further.

What are some example of what a HubSpot Tech can do?

A HubSpot Tech can edit settings and accounts, build workflows, create custom fields, create or edit forms, build reports, insert EDM or social posts, import and export data, minor edits to hubspot CMS websites and landing pages. These are your heavy lifters who do all the hard work in the background to make sure the platform is working as desired. 

What are some example of what a HubSpot Dev can do?

A HubSpot Dev can develop applications, using API, provide custom integrations, build website and landing pages, customize quote and email templates, optimise some SEO recommendations (Dev only) and manage third party integrations. Please note some of this projects can take many hours of work and may require additional pricing to complete if urgency is required.

What is TTP Slack CRM optimization community?

You will have access to a specific slack CRM community channel where you can network, learn or ask questions. This channel is monitored by TTP HubSpot experts who will be available to answer questions and provide advice.

What is the CRM expert connect?

A monthly group CRM education session hosted by a HubSpot expert. There will be a monthly topic and you will also have the chance to ask questions about any issues you currently are facing.

Do your monthly hours roll over?

No, your contracted monthly hours must be used within the month.

What are SLA for delivery work?

Requests are managed through the customer portal, with response times and implementation times based on your packages. Please note in some instances, based on the complexity of the request, some projects may take more time, however this will be made clear to you.

 

SPEAK TO A HUBSPOT EXPERT