HUBSPOT ONGOING SUPPORT

 

Continue to unlock HubSpot's full potential with one of our tailored support packages. Your journey doesn’t end with the HubSpot onboarding process; it's an ongoing path of growth and improvement.

We understand that business needs can be unpredictable, so we've designed flexible models to ensure you get the most out of HubSpot with confidence. We offer two main packages:

On-Demand: Customize your support by choosing from blocks of hours and/or face-to-face sessions. Tailor your package to perfectly fit your business needs.

Ongoing Support: For those who prefer stability, opt for our month-to-month support options.

Our goal is to provide you with the flexibility and stability necessary for success with HubSpot. Our services include ongoing optimization, training and support, onboarding new employees, and guiding your marketing and sales efforts within HubSpot. Additionally, you’ll gain access to our exclusive CRM community and events.

Your time is valuable, so let the experts handle this for you.

 

Your HubSpot Support Experts

Trust the Process is a proud HubSpot, Platinum Solutions Partner and a certified Zapier Expert. 

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We have proven to hundreds of businesses that HubSpot is not only the best investment for your business, but an easy-to-use platform through our personally customised and guided 1:1 onboarding sessions.

ON DEMAND SUPPORT

Customise your support needs through selected monthly support of hourly blocks of 5,10,20,40 or even 80 hours of Technical or Development Support, or include 1:1 Training Sessions or Strategic Consulting.

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Confident in HubSpot but understand your time is valuable. On Demand for you.
$300
Purchase a block of hours of support as often as you require. Use our customer portal to log support tickets and have them actioned within 72 hours. While also gaining access to our CRM community of experts.

hours per month

5

Technical and Dev support
Access to CRM optimisation Slack community
Access to monthly group CRM expert connect
Actioned within 5 days
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Confident in HubSpot but understand your time is valuable. On Demand for you.
$550
Purchase a block of hours of support as often as you require. Use our customer portal to log support tickets and have them actioned within 72 hours. While also gaining access to our CRM community of experts.

hours per month

10

Technical and Dev support
Access to CRM optimisation Slack community
Access to monthly group CRM expert connect
Actioned within 3 days
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Confident in HubSpot but understand your time is valuable. On Demand for you.
$1,000
Purchase a block of hours of support as often as you require. Use our customer portal to log support tickets and have them actioned within 72 hours. While also gaining access to our CRM community of experts.

hours per month

20

Technical and Dev support
Access to CRM optimisation Slack community
Access to monthly group CRM expert connect
Actioned within 3 days
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Confident in HubSpot but understand your time is valuable. On Demand for you.
$1,800
Purchase a block of hours of support as often as you require. Use our customer portal to log support tickets and have them actioned within 72 hours. While also gaining access to our CRM community of experts.

hours per month

40

Technical and Dev support
Access to CRM optimisation Slack community
Access to monthly group CRM expert connect
Actioned within 2 days
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Confident in HubSpot but understand your time is valuable. On Demand for you.
$3,200
Purchase a block of hours of support as often as you require. Use our customer portal to log support tickets and have them actioned within 72 hours. While also gaining access to our CRM community of experts.

hours per month

80

Technical and Dev support
Access to CRM optimisation Slack community
Access to monthly group CRM expert connect
Actioned within 2 days
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1:1 Training

Confident in HubSpot but understand your time is valuable. On Demand for you.
$300
1 hour of training support for you and your team. Training for features already in use.

hours per month

1

1 Hour training session
Access to CRM optimisation Slack community
Access to monthly group CRM expert connect
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Strategic Consulting

Confident in HubSpot but understand your time is valuable. On Demand for you.
$500
1 hour strategy session to focus on how to optimise your platform and set a roadmap for future work.

hours per month

1

1:1 strategy and training session with dedicated Hubspot expert (2 hours per month)
Access to CRM optimisation Slack community
Access to monthly group CRM expert connect
Create CRM roadmap
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ON DEMAND SUPPORT

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1:1 Training

Confident in HubSpot but understand your time is valuable. On Demand for you.
$300
1 hour of training support for you and your team. Training for features already in use.

hours per month

1

1 Hour training session
access to CRM optimisation Slack community
Access to monthly group CRM expert connect
FIND OUT MORE
Most Popular

Strategic Consulting

Confident in HubSpot but understand your time is valuable. On Demand for you.
$500
1 hour strategy session to focus on how to optimise your platform and set a roadmap for future work.

hours per month

1

1:1 strategy and training session with dedicated Hubspot expert (2 hours per month)
access to CRM optimisation Slack community
Access to monthly group CRM expert connect
Create CRM roadmap
FIND OUT MORE

MONTHLY ONGOING SUPPORT

Prefer more regular support? Choose from our monthly recurring packages.

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Confident in HubSpot but understand your time is valuable. On Demand for you.
$900
Purchase an ongoing monthly support block of hours, using our customer portal to log and track the status of your work.

hours per month

20

Technical and Dev support
Access to CRM optimisation Slack community
Access to monthly group CRM expert connect
Actioned within 5 days
3 month min
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Confident in HubSpot but understand your time is valuable. On Demand for you.
$1,600
Purchase an ongoing monthly support block of hours, using our customer portal to log and track the status of your work.

hours per month

40

Technical and Dev support
Access to CRM optimisation Slack community
Access to monthly group CRM expert connect
Actioned within 3 days
3 month min
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Confident in HubSpot but understand your time is valuable. On Demand for you.
$2,800
Purchase an ongoing monthly support block of hours, using our customer portal to log and track the status of your work. Generally used for larger projects or support tasks.

hours per month

80

Technical and Dev support
Access to CRM optimisation Slack community
Access to monthly group CRM expert connect
Actioned within 3 days
3 month min
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Confident in HubSpot but understand your time is valuable. On Demand for you.
$4,800
Purchase an ongoing monthly support block of hours, using our customer portal to log and track the status of your work. Generally used for larger projects or support tasks.

hours per month

160

Technical and Dev support
Access to CRM optimisation Slack community
Access to monthly group CRM expert connect
Actioned within 2 days
3 month min
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Build up

Confident in HubSpot, however you need both dev and technical support and want access to a HubSpot experts, Build Up is for you.
$799
1 hour per month for training and support. Use our customer portal to log support tickets and have them actioned within 48 hours. Gain access to our CRM community of experts.

hours per month

10

Technical and Dev work
1 Hour training session
Monthly Hubspot Audit
Access to CRM optimisation Slack community
Access to monthly group training session HubSpot Expert Connect
Requests actioned with 3 days
3 months min
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Power up

Do you need more of a hands on approach and want 1:1 access to a HubSpot expert? This package gives you the best of both worlds
$1,800
Includes monthly strategic 1:1 meetings with an expert to enhance and optimise your HubSpot platform. Use our customer portal to log support tickets and have them actioned with 48 hours. Gain access to our CRM community of experts.

hours per month

20

Technical and Dev work
1:1 strategic consulting (2 hours per month)
CRM Strategy and roadmap development
Monthly Hubspot Audit
Access to monthly group training session HubSpot Expert Connect
Monthly hubspot audit
Access to CRM optimisation Slack community
Requests actioned with 2 days
3 months min
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Our Process

Over the years and across many projects from simple CRM onboarding through to complex Military operations we have developed and honed a process that is highly effective for modern businesses to get the best end result.

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SYSTEMISE

Anything that is built into a repeatable system has the potential to scale through technology and people.

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AUTOMATE

Once you have a system for how to do something in your business, we work to see how much of the work technology can achieve.

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DELEGATE

Whatever systems and technology can’t achieve alone we then delegate effectively to people. Those people can be internal or outsourced. Onshore or offshore.

Frequently Asked Questions

What is the difference between HubSpot Tech and Dev Support?

A HubSpot Tech is an expert in HubSpot and can manage all the set and ongoing management of the platform outside of dev work. A HubSpot dev understands HubSpot programming language - HubL, and manages the back end to customise the platform further.

What are some example of what a HubSpot Tech can do?

A HubSpot Tech can edit settings and accounts, build workflows, create custom fields, create or edit forms, build reports, insert EDM or social posts, import and export data, minor edits to hubspot CMS websites and landing pages. These are your heavy lifters who do all the hard work in the background to make sure the platform is working as desired. 

What are some example of what a HubSpot Dev can do?

A HubSpot Dev can develop applications, using API, provide custom integrations, build website and landing pages, customize quote and email templates, optimise some SEO recommendations (Dev only) and manage third party integrations. Please note some of this projects can take many hours of work and may require additional pricing to complete if urgency is required.

What is the difference between a 1 hour training and 1 hour strategy session

A training session is designed to show you how to use aspects of the platform that are already set up. A strategy session seeks to explore how you can enhance and optimise the platform. Strategy sessions will have follow up tasks and actions. Training will not.

What is TTP Slack CRM optimization community?

You will have access to a specific slack CRM community channel where you can network, learn or ask questions. This channel is monitored by TTP HubSpot experts who will be available to answer questions and provide advice.

What is the HubSpot Pro connect?

A monthly group CRM education session hosted by a HubSpot expert. There will be a monthly topic and you will also have the chance to ask questions about any issues you currently are facing.

Do your monthly hours roll over?

For On-Demand there is no expiry for blocks of hours, use them as you wish. For Ongoing Support Blocks your contracted monthly hours must be used within the month.

What are SLA for delivery work?

Requests are managed through the customer portal, with response times and implementation times based on your packages. Please note in some instances, based on the complexity of the request, some projects may take more time, however this will be made clear to you.

 

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