Advancing Your Projects with Professional Estimating Services
ROLES THAT OUR OUTSOURCING TEAM CAN DO FOR YOU
Customer Service$10-$12 USD all-inclusive price
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
WHAT WILL A CUSTOMER SERVICE REPRESENTATIVE DO FOR YOU?
Core responsibilities & Deliverables
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels like; email, phone, and social media DMs.
- Acknowledging and resolving customer complaints.
- Escalating serious complaints
- Knowing our products inside and out so that you can answer questions.
- Processing orders, bookings, scheduling, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues to ensure the customer experience is easy and effective.
- Providing feedback on the efficiency of the customer service process.
- Keeping customer data up to date (phone number, email, website)
Skills and Knowledge
- Proven experience in customer service, sales, CRM management, and administrative tasks.
- Excellent written and oral English communication abilities
- Has a can-do attitude, is honest, and dependable
- Highly attentive to details, organized, efficient, and can work under minimal supervision
- Can work during Australian business hours
- Has a distraction-free professional workspace
Technology & Software Platforms
- A modern computer and good internet connection.
- Experience or familiarity with the following software (or similar):
- Project Management Tool (Monday.com, Asana)
- Calendar app - Calendly, Google Calendar, etc. any kind of scheduling tool for booking a meeting
- CRM tools such as HubSpot or Salesforce - for data entry, management, and clean-up of contacts
- Virtual Phone - could be external or integrated into your current CRM - for inbound and outbound calls
- Email and document suite (Google Workspace, Office 365)
- Social Platforms (Facebook, Instagram, LinkedIn)
Outsource Drafting Services for Precision and Efficiency
Not every role in a construction company requires employees to be on-site to complete its required tasks, and drafting is a role that more and more companies are looking to outsource. That's where TTP Outsourcing comes in. We are able to provide you with access to a quality workforce, with the right drafting skillsets, at the right price. With Trust the Process, you're not just saving money; you're ensuring that your designs are created with precision and expertise.
Our experienced drafts-people bring accuracy and innovation to your architectural and engineering projects. From detailed blueprints to intricate CAD drawings, they ensure that every detail aligns with your project specifications.
Tasks your offshore draftspersons could handle:
- Creating detailed architectural and engineering drawings
- Developing CAD drawings and 3D models
- Preparing construction documentation and plans
- Drafting layouts for buildings and infrastructure
- Converting sketches and plans into technical drawings
- Updating and modifying existing plans based on project changes
- Coordinating with architects and engineers to finalise designs
- Ensuring all drawings adhere to industry standards and regulations
When you engage Trust The Process as your trusted provider of draftspersons, you gain unprecedented access to a dedicated, highly-skilled workforce of professionals ready to support your drafting needs. When you need to hire a construction draftsperson, look no further than TTP.
Our dedicated team ensures you receive the precise talent you need, enabling your business to thrive and grow. By choosing our cost-effective staffing solutions, you gain access to experienced professionals who deliver quality and efficiency, helping you meet your project deadlines and exceed client expectations.
Outsource drafting services with Trust The Process
At TTP, we regularly assist clients with draftsman outsourcing jobs by providing connections that allow them to take advantage of the significant advantages of drafting outsourcing, including:
- Choice of highly qualified, trained, and experienced individuals
- Demonstrable skills and references
- Outstanding literacy rates and English skills
- Hard-working, capable, and conscientious candidates
- The ability to compare resumés and experience
- Affordable rates with no loss in quality
- All administrative requirements handled by TTP Outsourcing
- Efficiency and cost-reduction
- Peace of mind and time to focus on your business
When you choose to outsource draftsmen and other roles using the professional services of TTP Outsourcing, you put yourself in the capable hands of a team that will not rest until they have found the perfect partner for you to engage with and build a productive working relationship.
Frequently Asked Questions
Frequently Asked
Questions
How Can Drafting Outsourcing Accelerate My Project?
Depending on your exact circumstances and the nature of your decision to outsource draftsman services, the potential to speed up that particular aspect of your project is significant.
When you hire offshore drafting services from us, you gain access to highly skilled labour at a cost-efficient rate, significantly speeding up the drafting phase of your project. This not only enhances the efficiency of your operations, but also boosts your business's profitability. Our team of expert draftsmen ensures that you receive top-notch quality without the high costs associated with in-house staffing.
When you make use of our services, you can focus on your core business activities while we handle the intricate details of your drafting needs, ultimately giving you a competitive advantage in the market.
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