Transforming Real Estate Operations with

Outsourcing Solutions

ROLES THAT OUR OUTSOURCING TEAM CAN DO FOR YOU

Customer Service$10-$12 USD all-inclusive price

Department

Operations

Reports to

Owner / CEO /Sales Manager

Role Objective

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

HOURS

Full time in local time zone.

Department

Operations

Reports to

Owner / CEO /Sales Manager

Role Objective

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

HOURS

Full time in local time zone.

WHAT WILL A CUSTOMER SERVICE REPRESENTATIVE DO FOR YOU?

Core responsibilities & Deliverables

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels like; email, phone, and social media DMs.
  • Acknowledging and resolving customer complaints.
  • Escalating serious complaints
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, bookings, scheduling, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues to ensure the customer experience is easy and effective.
  • Providing feedback on the efficiency of the customer service process.
  • Keeping customer data up to date (phone number, email, website)

Skills and Knowledge

  • Proven experience in customer service, sales, CRM management, and administrative tasks.
  • Excellent written and oral English communication abilities
  • Has a can-do attitude, is honest, and dependable
  • Highly attentive to details, organized, efficient, and can work under minimal supervision
  • Can work during Australian business hours
  • Has a distraction-free professional workspace

Technology & Software Platforms

  • A modern computer and good internet connection.
  • Experience or familiarity with the following software (or similar):
    • Project Management Tool (Monday.com, Asana)
    • Calendar app - Calendly, Google Calendar, etc. any kind of scheduling tool for booking a meeting
    • CRM tools such as HubSpot or Salesforce - for data entry, management, and clean-up of contacts
    • Virtual Phone - could be external or integrated into your current CRM - for inbound and outbound calls
    • Email and document suite (Google Workspace, Office 365)
    • Social Platforms (Facebook, Instagram, LinkedIn)

Outsourced Real Estate Support Services

In the dynamic real estate industry, efficiency and attention to detail are essential. At Trust The Process, we offer outsourcing services to the Philippines, tailored specifically for the real estate sector. By partnering with us, you gain access to a pool of highly skilled professionals dedicated to enhancing your operations and ensuring seamless transactions.

Our Services Include:

  1. Property Management Support: Efficiently manage properties with the help of our skilled team. We handle tenant communication, lease administration, and maintenance coordination to keep your properties running smoothly.

  2. Transaction Coordination: Streamline your real estate transactions with our transaction coordination services. From contract to closing, we ensure all documents are in order and deadlines are met.

  3. Marketing Support: Boost your property's visibility with our marketing support services. We create and manage listings, handle social media promotion, and design marketing materials to attract potential buyers and renters.

  4. Administrative Support: Free up your time by outsourcing administrative tasks. Our team can manage your scheduling, data entry, and document preparation, allowing you to focus on core business activities.

Partner with Trust The Process to revolutionise your real estate operations with our comprehensive outsourced support services.

Frequently Asked Questions

Frequently Asked
Questions

How Can Outsourced Operations Benefit Your Real Estate Business?

Outsourcing in the Real Estate profession is a well-established practice. Some of the key benefits of outsourcing in this industry include:

  • Cost Efficiency: Outsourcing allows you to access skilled professionals in the Philippines at a lower cost than hiring locally. This can lead to substantial savings on salaries, benefits, and office expenses, enabling you to allocate more resources to growing your business.

    Enhanced Focus on Core Activities: By outsourcing administrative and support tasks such as property management, transaction coordination, and marketing, your in-house team can concentrate on core business activities like client relations and strategic planning, driving business growth.

    Access to Specialized Expertise: Partnering with an outsourcing provider gives you access to a team of experts in various real estate functions. Whether it's market research, property analysis, or lease administration, you benefit from the specialized knowledge and experience of professionals dedicated to these tasks.

    Scalability and Flexibility: Outsourcing offers the flexibility to scale services up or down based on your business needs. This adaptability ensures that you have the right level of support during peak times or when expanding your operations, without the challenges of hiring and training new staff.

What to Look for When Outsourcing Real Estate Support Services?

For TTP to match you with the best offshore team members, it is imperative to assess your business needs and identify crucial attributes of any the services required, including:

  • Qualifications and training
  • Demonstrable expertise
  • References
  • Proficiency with critical software
  • Communication skills
  • Accessibility and availability
  • Security considerations

Our recruitment team specialises in understanding your role and your business so we can find the right skilled team member to seamlessly integrate into your business.

Hire An Outsourcing Team Now

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