Streamline Your Finances with Outsourced Bookkeeping Services
ROLES THAT OUR OUTSOURCING TEAM CAN DO FOR YOU
Customer Service$10-$12 USD all-inclusive price
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
WHAT WILL A CUSTOMER SERVICE REPRESENTATIVE DO FOR YOU?
Core responsibilities & Deliverables
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels like; email, phone, and social media DMs.
- Acknowledging and resolving customer complaints.
- Escalating serious complaints
- Knowing our products inside and out so that you can answer questions.
- Processing orders, bookings, scheduling, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues to ensure the customer experience is easy and effective.
- Providing feedback on the efficiency of the customer service process.
- Keeping customer data up to date (phone number, email, website)
Skills and Knowledge
- Proven experience in customer service, sales, CRM management, and administrative tasks.
- Excellent written and oral English communication abilities
- Has a can-do attitude, is honest, and dependable
- Highly attentive to details, organized, efficient, and can work under minimal supervision
- Can work during Australian business hours
- Has a distraction-free professional workspace
Technology & Software Platforms
- A modern computer and good internet connection.
- Experience or familiarity with the following software (or similar):
- Project Management Tool (Monday.com, Asana)
- Calendar app - Calendly, Google Calendar, etc. any kind of scheduling tool for booking a meeting
- CRM tools such as HubSpot or Salesforce - for data entry, management, and clean-up of contacts
- Virtual Phone - could be external or integrated into your current CRM - for inbound and outbound calls
- Email and document suite (Google Workspace, Office 365)
- Social Platforms (Facebook, Instagram, LinkedIn)
Streamline Your Finances with Outsourced Bookkeeping Services
No matter their size or complexity, most businesses reach a point where it makes sense to lighten the administrative burden and outsource bookkeeping to an outside company. Whether you plan to outsource bookkeeping for a small business or a substantial ongoing concern, TTP are the people you need in your corner. Outsourcing bookkeeping is an almost inevitable requirement for any growing company, and we are here to ensure the process is performed with maximum efficiency and minimum fuss.
When you choose TTP Outsourcing, you are guaranteed access to a team of experienced, knowledgeable professionals who will help you hire a bookkeeper that suits your business needs. We aim to facilitate a seamless, straightforward transition and ensure clear, effective communication between our clients and their new bookkeeping staff.
Frequently Asked Questions
Frequently Asked
Questions
What Advantages Do Outsourced Bookkeeping Services Offer?
Outsourced bookkeeping experts may provide some of the following benefits and features:
- Increased workforce
- Efficiency and cost-reduction
- Scalability—When you outsource a bookkeeper, they can likely scale up their operations to match your company's growth
- Peace of mind
- Extra time to focus on other areas of your business
How Do I Choose the Right Bookkeeping Outsourcing Service?
When you decide it’s time to outsource bookkeeping, the simplest, most effective way of choosing the perfect provider is to partner with TTP. Let us advise and guide you and offer all the information and options you need to hire a bookkeeper. We have excellent working relationships with high-quality, reliable outsourcing service providers and highly recommend that you outsource bookkeeping to the Philippines.
With exceptional literacy and numeracy standards, you never need to worry about skill levels or communication abilities. TTP will do the legwork for you and ensure you are matched with your perfect provider of bookkeeping outsourcing in the Philippines.
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