Revolutionising Finance with Outsourced Accounting Services
ROLES THAT OUR OUTSOURCING TEAM CAN DO FOR YOU
Customer Service$10-$12 USD all-inclusive price
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
WHAT WILL A CUSTOMER SERVICE REPRESENTATIVE DO FOR YOU?
Core responsibilities & Deliverables
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels like; email, phone, and social media DMs.
- Acknowledging and resolving customer complaints.
- Escalating serious complaints
- Knowing our products inside and out so that you can answer questions.
- Processing orders, bookings, scheduling, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues to ensure the customer experience is easy and effective.
- Providing feedback on the efficiency of the customer service process.
- Keeping customer data up to date (phone number, email, website)
Skills and Knowledge
- Proven experience in customer service, sales, CRM management, and administrative tasks.
- Excellent written and oral English communication abilities
- Has a can-do attitude, is honest, and dependable
- Highly attentive to details, organized, efficient, and can work under minimal supervision
- Can work during Australian business hours
- Has a distraction-free professional workspace
Technology & Software Platforms
- A modern computer and good internet connection.
- Experience or familiarity with the following software (or similar):
- Project Management Tool (Monday.com, Asana)
- Calendar app - Calendly, Google Calendar, etc. any kind of scheduling tool for booking a meeting
- CRM tools such as HubSpot or Salesforce - for data entry, management, and clean-up of contacts
- Virtual Phone - could be external or integrated into your current CRM - for inbound and outbound calls
- Email and document suite (Google Workspace, Office 365)
- Social Platforms (Facebook, Instagram, LinkedIn)
Revolutionising Finance with Outsourced Accounting Services
At Trust The Process, we recognise the value of outsourcing many elements of a business’s day-to-day activities and that some are more straightforward than others. Outsourced accounting is a perfect example of a service that can be provided remotely without detriment to the business.
A virtual accountant generally requires nothing more than sets of figures and regular communication with the business to perform their role perfectly. At TTP Outsourcing, we connect our clients with the best in the industry.
We have an outstanding record of over 1,000 satisfied businesses that appreciate our meticulous approach to achieving perfect outcomes and building strong relationships with our clients.
Frequently Asked Questions
Frequently Asked
Questions
How Can Outsourced Accounting Benefit Your Business?
Accounting outsourcing is a well-established practice in the business world, with few companies abstaining from hiring an external accountant. The benefits of opting for accounting outsourcing services are as follows
- High-quality, trained accountants
- Industry-leading results and levels of client satisfaction
- Reduced costs
- Valuable time freed up
- Unrivalled communication
- Excellent standards of output
Business owners and entrepreneurs who wish to reduce their administrative burden by allowing trained professionals to assist through virtual accounting services turn to TTP Outsourcing. We facilitate the seamless connection between our clients and the perfect virtual accountant to perform stellar outsourced finance and accounting services.
The daunting complexity of arranging your finance and accounting outsourcing services is reduced to a series of simple, practical steps as the experts at TTP guide you through the process.
What to Look for When Choosing a Virtual Accountant?
For TTP to match you with suitable accounting outsourcing services, it is imperative to assess your business needs and identify crucial attributes of any virtual accountant, including:
- Qualifications and training
- Demonstrable expertise
- References
- Proficiency with critical software
- Communication skills
- Accessibility and availability
- Security considerations
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