Advancing Your Construction Projects with
Outsourced Professionals
ROLES THAT OUR OUTSOURCING TEAM CAN DO FOR YOU
Customer Service$10-$12 USD all-inclusive price
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
WHAT WILL A CUSTOMER SERVICE REPRESENTATIVE DO FOR YOU?
Core responsibilities & Deliverables
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels like; email, phone, and social media DMs.
- Acknowledging and resolving customer complaints.
- Escalating serious complaints
- Knowing our products inside and out so that you can answer questions.
- Processing orders, bookings, scheduling, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues to ensure the customer experience is easy and effective.
- Providing feedback on the efficiency of the customer service process.
- Keeping customer data up to date (phone number, email, website)
Skills and Knowledge
- Proven experience in customer service, sales, CRM management, and administrative tasks.
- Excellent written and oral English communication abilities
- Has a can-do attitude, is honest, and dependable
- Highly attentive to details, organized, efficient, and can work under minimal supervision
- Can work during Australian business hours
- Has a distraction-free professional workspace
Technology & Software Platforms
- A modern computer and good internet connection.
- Experience or familiarity with the following software (or similar):
- Project Management Tool (Monday.com, Asana)
- Calendar app - Calendly, Google Calendar, etc. any kind of scheduling tool for booking a meeting
- CRM tools such as HubSpot or Salesforce - for data entry, management, and clean-up of contacts
- Virtual Phone - could be external or integrated into your current CRM - for inbound and outbound calls
- Email and document suite (Google Workspace, Office 365)
- Social Platforms (Facebook, Instagram, LinkedIn)
Expert Constuction Outsourcing Services
Elevate your contsruction business with Trust The Process. In the ever-evolving construction industry, efficiency and expertise are paramount. At Trust The Process, we offer top-tier outsourcing services to the Philippines, tailored specifically for the construction sector. By partnering with us, you gain access to a pool of highly skilled professionals dedicated to enhancing your project outcomes and optimising your operations.
Our Services Include:
1. Draftspersons: Our experienced draftspeople bring precision and innovation to your architectural and engineering designs. From detailed blueprints to intricate CAD drawings, they ensure that every detail aligns with your project specifications.
2. Estimators: Accurate cost estimation is crucial for project success. Our estimators are adept at analyzing project requirements, preparing detailed cost breakdowns, and ensuring your projects stay within budget. Their expertise helps you make informed decisions and achieve financial efficiency.
3. Business Support Services: Streamline your administrative tasks with our comprehensive business support services.
4. Bookkeeping: Maintain accurate financial records and manage your finances with ease.
5. Job Management: Oversee project timelines, resources, and deliverables efficiently.
6. Accounts Support: Handle accounts payable and receivable, ensuring smooth financial operations.
7. Project Coordination: Facilitate communication and collaboration among team members.
8. Document Management: Organise and maintain essential project documents and records.
Tailored Outsourcing Solutions for the Construction Industry
No matter the level of involvement you need your outsourced experts to perform, we can provide the construction business support services you need to facilitate any project's smooth, seamless advancement. You may wish to outsource a draftsperson to create accurate, detailed plans perfect for submission to the relevant authorities or require day to day business operations support. When you do this through TTP, you get access to the finest skills at the most cost-effective prices.
Frequently Asked Questions
Frequently Asked
Questions
What Types of Construction Services Can I Outsource?
Almost any administrative tasks, processes, and services that can be performed remotely can be successfully outsourced through TTP. These include, but are not limited to:
- Draftspeople
- Estimators
- General administrative managers
- Business support experts
- Virtual assistants
- Financial experts, accountants, and bookkeepers
How Can I Ensure Quality When Outsourcing Construction Services?
Whether you choose to outsource construction estimating, drafting skills, or any other aspect of your project, you can rest assured that TTP will only present suitable candidates for your approval. We perform thorough checks and give priority to candidates who are:
- Highly qualified
- Experienced
- Flexible, resourceful, and adaptable
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