Customer Service Outsourcing

ROLES THAT OUR OUTSOURCING TEAM CAN DO FOR YOU

Customer Service$10-$12 AUD all-inclusive price

FREE 15 MINUTE CONSULTATION

HEAR FROM ONE OF OUR
OUTSOURCING TEAM MEMBERS

Department

Operations

Reports to

Owner / CEO /Sales Manager

Role Objective

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

HOURS

Full time in local time zone.

Department

Operations

Reports to

Owner / CEO /Sales Manager

Role Objective

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

HOURS

Full time in local time zone.

WHAT WILL A CUSTOMER SERVICE REPRESENTATIVE DO FOR YOU?

Core responsibilities & Deliverables

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels like; email, phone, and social media DMs.
  • Acknowledging and resolving customer complaints.
  • Escalating serious complaints
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, bookings, scheduling, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues to ensure the customer experience is easy and effective.
  • Providing feedback on the efficiency of the customer service process.
  • Keeping customer data up to date (phone number, email, website)

Skills and Knowledge

  • Proven experience in customer service, sales, CRM management, and administrative tasks.
  • Excellent written and oral English communication abilities
  • Has a can-do attitude, is honest, and dependable
  • Highly attentive to details, organized, efficient, and can work under minimal supervision
  • Can work during Australian business hours
  • Has a distraction-free professional workspace

Technology & Software Platforms

  • A modern computer and good internet connection.
  • Experience or familiarity with the following software (or similar):
    • Project Management Tool (Monday.com, Asana)
    • Calendar app - Calendly, Google Calendar, etc. any kind of scheduling tool for booking a meeting
    • CRM tools such as HubSpot or Salesforce - for data entry, management, and clean-up of contacts
    • Virtual Phone - could be external or integrated into your current CRM - for inbound and outbound calls
    • Email and document suite (Google Workspace, Office 365)
    • Social Platforms (Facebook, Instagram, LinkedIn)

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ELEVATE YOUR CUSTOMER EXPERIENCE BY OUTSOURCING CUSTOMER SERVICE

Customer service outsourcing is one of the most popular choices for many businesses when delegating tasks to overseas experts and lightening the load. When you engage the services of TTP for outsourcing, you gain access to a vast, dedicated workforce that can operate as virtual assistants for many business-related tasks, including:

HOW WE ENSURE EXCELLENCE IN OUTSOURCED CUSTOMER SERVICE

Many of our clients utilise customer service as a strategic business function to achieve profitability and scalability outcomes. Outsourcing customer services is a fantastic way to give yourself room to breathe, knowing your customers are in capable, courteous hands.

At TTP, our relationships with our clients are critical to us. We strive to maintain robust, communicative relations that allow us to feel ever more confident in the abilities of our outsourcing services.

Frequently Asked Questions

Frequently Asked
Questions

What Makes Outsourcing Customer Service to the Philippines Beneficial?

The decision to outsource customer service to the Philippines is one we would recommend to any company without hesitation. With a willing, hard-working workforce, extraordinary literacy rates, superb English skills, and a deep understanding of Western culture, there is no better place on the planet for outsourced customer services, and we stand proudly by that statement.

How to Get Started with Customer Service Outsourcing?

Of all the tasks facing any business owner or manager, none could be simpler than starting the process of customer services outsourcing. It is as easy as filling out our convenient contact form and waiting for a trained TTP representative to contact you. If you prefer a more traditional method, please get in touch with us directly; the process of outsourcing services will already have begun the moment we answer the phone.

Hire An Outsourcing Team Now
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