Revolutionising Finance with Outsourced
Accounting Services
ROLES THAT OUR OUTSOURCING TEAM CAN DO FOR YOU
Customer Service$10-$12 USD all-inclusive price
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
WHAT WILL A CUSTOMER SERVICE REPRESENTATIVE DO FOR YOU?
Core responsibilities & Deliverables
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels like; email, phone, and social media DMs.
- Acknowledging and resolving customer complaints.
- Escalating serious complaints
- Knowing our products inside and out so that you can answer questions.
- Processing orders, bookings, scheduling, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues to ensure the customer experience is easy and effective.
- Providing feedback on the efficiency of the customer service process.
- Keeping customer data up to date (phone number, email, website)
Skills and Knowledge
- Proven experience in customer service, sales, CRM management, and administrative tasks.
- Excellent written and oral English communication abilities
- Has a can-do attitude, is honest, and dependable
- Highly attentive to details, organized, efficient, and can work under minimal supervision
- Can work during Australian business hours
- Has a distraction-free professional workspace
Technology & Software Platforms
- A modern computer and good internet connection.
- Experience or familiarity with the following software (or similar):
- Project Management Tool (Monday.com, Asana)
- Calendar app - Calendly, Google Calendar, etc. any kind of scheduling tool for booking a meeting
- CRM tools such as HubSpot or Salesforce - for data entry, management, and clean-up of contacts
- Virtual Phone - could be external or integrated into your current CRM - for inbound and outbound calls
- Email and document suite (Google Workspace, Office 365)
- Social Platforms (Facebook, Instagram, LinkedIn)
Premier Accounting Outsourcing Solutions
In the competitive accounting industry, precision and efficiency are paramount. At Trust The Process, we offer outsourcing services to the Philippines, tailored specifically for the accounting sector. By partnering with us, you gain access to a pool of highly skilled professionals dedicated to enhancing your operations and ensuring financial accuracy.
Our Services Include:
1. Bookkeeping:
Maintain accurate financial records and manage your finances with ease. Our experienced bookkeepers ensure that all transactions are recorded meticulously, providing you with up-to-date financial information.
2. Accounts Payable and Receivable:
Streamline your cash flow management with our accounts support services. We handle invoicing, payments, and collections efficiently, ensuring smooth financial operations.
3. Payroll Processing:
Ensure timely and accurate payroll processing with our dedicated team. We manage employee compensation, tax deductions, and compliance with local regulations, freeing you from administrative burdens.
4. Financial Reporting:
Have detailed financial reports created that offer insights to your business's financial health.
5. Audit Support:
Facilitate smooth audit processes with our audit support services. We assist in preparing audit documents, coordinating with auditors, and ensuring all financial records are in order.
Explore Our Outsourced Accounting and Bookkeeping Services
TTP outsourcing is the perfect partner when your goal is to ensure efficient, thorough accounting and bookkeeping services you can rely on. As a leading accounting outsourcing service provider, we will only connect you with outstanding candidates who have the following attributes:
- Highly educated
- Proficient in English
- Fully accredited and trained
- Experienced and capable
- Motivated
Our thorough, in-depth process of vetting accounting outsource candidates means you can put your trust in us to deliver the solutions you need and shift your focus to other pressing matters.
Tailored Accounting Outsource Solutions to Meet Your Needs
As we work closely with our valued clients and create strong working relationships, we can accurately tailor our outsourced services to their needs and requirements. The decision to seek accounting outsource solutions will be a revelation that positively impacts your business.
Frequently Asked Questions
Frequently Asked
Questions
What Types of Accounting Outsource Services Can I Use?
Any actions that can safely be performed remotely can be professionally and expertly handled by any accounting outsourcing service provider we recommend for your consideration.
What Security Measures Are in Place for Outsourced Accounting and Bookkeeping Services?
Due to the intense, demanding nature of our candidate-vetting process, we have an impeccable record of security. All candidates will be bound by the same non-disclosure agreements as any local employee, and we never recommend individuals we do not trust 100%.
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