Customer Service$10-$12 USD all-inclusive price
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
WHAT WILL A CUSTOMER SERVICE REPRESENTATIVE DO FOR YOU?
Core responsibilities & Deliverables
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels like; email, phone, and social media DMs.
- Acknowledging and resolving customer complaints.
- Escalating serious complaints
- Knowing our products inside and out so that you can answer questions.
- Processing orders, bookings, scheduling, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues to ensure the customer experience is easy and effective.
- Providing feedback on the efficiency of the customer service process.
- Keeping customer data up to date (phone number, email, website)
Skills and Knowledge
- Proven experience in customer service, sales, CRM management, and administrative tasks.
- Excellent written and oral English communication abilities
- Has a can-do attitude, is honest, and dependable
- Highly attentive to details, organized, efficient, and can work under minimal supervision
- Can work during Australian business hours
- Has a distraction-free professional workspace
Technology & Software Platforms
- A modern computer and good internet connection.
- Experience or familiarity with the following software (or similar):
- Project Management Tool (Monday.com, Asana)
- Calendar app - Calendly, Google Calendar, etc. any kind of scheduling tool for booking a meeting
- CRM tools such as HubSpot or Salesforce - for data entry, management, and clean-up of contacts
- Virtual Phone - could be external or integrated into your current CRM - for inbound and outbound calls
- Email and document suite (Google Workspace, Office 365)
- Social Platforms (Facebook, Instagram, LinkedIn)
OUR TALENT - YOUR SUCCESS
HIGH QUALITY TALENT -READY TODAY
At Trust The Process, our people are at the heart of everything we do. Their dedication and expertise are what make us thrive. We attract and nurture the best talent to ensure our clients receive unparalleled support, whether it’s in accounting, real estate, travel, construction or any other sector.
Each team member is selected for their ambition, commitment, and eagerness to grow. By fostering their development, we not only help them excel but also ensure our clients benefit from a team that is engaged, skilled, and ready to meet their needs.
Explore our team members below to find the perfect match for your business.
ACCOUNTANTS/BOOKKEEPING
Sarah - Bookkeeper
Sarah is a proficient bookkeeper with 3 years of experience managing financial records for various businesses. She has a keen eye for detail and a strong understanding of accounting principles.
- Accounts Reconciliation: Expert in reconciling bank statements, credit card statements, and other financial records to ensure accuracy and consistency.
- Expense Management: Skilled in tracking and categorising expenses, helping businesses optimise their spending and control costs.
- Payroll: Proficient in processing payroll, calculating employee wages, and ensuring compliance with tax laws and regulations.
- Proficient In: Xero, MYOB and Excel.
David - ACCOUNTANT
David has over 2 years of experience in financial analysis, auditing, and tax preparation. She holds a CPA certification and has worked with diverse clients across various industries.
- Financial Analysis: Analysis of financial statements, identifying trends, and providing actionable insights to improve financial performance.
- Tax Preparation: Proficient in preparing accurate tax returns and ensuring compliance with the latest tax regulations.
- Auditing: Skilled in conducting thorough audits, identifying discrepancies, and recommending corrective actions.
- Proficient In: Tax Compliance Systems, Xero, SAP, Quickbooks, Excel and other accounting softwares.
MEL - INVENTORY ACCOUNTAnt
Mel is an experienced inventory accountant with over 3 years of experience in managing and optimising inventory systems for manufacturing and retail businesses.
- Inventory Management: Expert in tracking and managing inventory levels, ensuring accurate records and minimising stock discrepancies.
- Cost Accounting: Proficient in analysing inventory costs, implementing cost-saving measures, and preparing cost reports.
- Data Analysis: Experienced in analysing inventory data to identify trends, forecast demand, and support decision-making.
-
ERP Systems: Skilled in using ERP software (e.g., SAP, Oracle, NetSuite) to manage and streamline inventory processes.
REAL ESTATE
Olivia - PROPERTY MANAGER
Olivia's proactive approach to property management and his commitment to maintaining high standards make him an excellent choice for managing any real estate portfolio efficiently
- Tenant Relations: Proficient in managing tenant communications, addressing concerns, and ensuring high tenant satisfaction.
- Property Maintenance: Skilled in coordinating property maintenance and repair activities, ensuring properties are well-maintained and compliant with regulations.
- Lease Management: Experienced in handling lease agreements, renewals, and ensuring compliance with lease terms.
- Proficient In: PropertyME, VaultRE, Snug, and other Property Management CRM tools
karl - REAL ESTATE VA
Karl is a dedicated real estate virtual assistant and specialises in providing administrative support to real estate professionals.
- Administrative Support: Skilled in managing calendars, scheduling appointments, and handling correspondence to ensure smooth operations.
- Client Communication: Proficient in communicating with clients, answering inquiries, and providing excellent customer service.
- Market Research: Experienced in conducting market research, preparing property listings, and updating databases.
- Document Management: Expert in managing real estate documents, including contracts, agreements, and transaction records.
CHRIS - STR Virtual Assistant
Chris is an experienced short-term rental virtual assistant with over 4 years of experience managing vacation rental properties.
- Guest Communication: Proficient in handling guest inquiries, booking confirmations, and providing excellent customer service throughout the guest’s stay.
- Booking Management: Skilled in managing bookings across various platforms (e.g., Airbnb, Booking.com), ensuring optimal occupancy rates.
- Property Listing: Experienced in creating and optimising property listings to attract potential guests and increase bookings.
Hire An Outsourcing Team Now
