Forrest Contact
Level 1, 154 Pacific Highway, St Leonards NSW 2065
About Forrest Contact
Forrest Contact is a leading Australian provider of onshore outsourced sales and contact centre services, representing a prestigious portfolio of well-known Australian and New Zealand brands. Our Contact Centre Agents are meticulously trained to deliver exceptional customer experiences, drive sales, and unearth new business opportunities. With a focus on quality and professionalism, we stand out as a premier choice for businesses seeking to enhance their sales, marketing and customer service efforts. Our talented lead generation team uncovers new sales opportunities, nurtures sales prospects and existing customers and re-engages with your past customers. Our powerful B2B and B2C sales strategies provide our clients with qualified sales leads that turn into millions of dollars of closed sales each year.
Our customer service & BPO team provides comprehensive customer support solutions tailored to your needs. Whether you require a full customer service team, or just someone to handle overflow calls during peak demand periods, we’re here to help. As a full-service contact centre, we operate as an invisible extension of your sales, marketing, and customer service teams, providing additional capacity, talent, and resources to help you drive business growth and meet your business goals.
With experience across all sectors, including financial services, insurance, building and construction, recruitment, employment services technology, wineries, healthcare and education, Forrest Contact has been delivering success through conversation to our clients, since 2006.
Our experienced local agents are committed to delivering exceptional customer experiences, meeting agreed service level agreements (SLAs) and minimising call wait times. Every interaction is an opportunity to enhance your brand reputation and customer loyalty. If you're seeking a customer service solution that exceeds expectations, Forrest Contact is here to assist you.
We provide you with a scalable team who are there when you need us, during peak demand periods, during a head-count freeze, or for product recall, cyber breaches or other emergencies.
Our highly trained team can provide support across multiple areas of your business, including Help Desk, Payments & Hardship, Customer & Account Enquiries, Sales & Orders, and more.
With our team acting as an invisible extension of your Customer Service team, you can be sure that you will consistently hit your SLAs and Customer Satisfaction Scores.
Established in 2023, Forrest Contact Wine was formed due to demand for innovation within the direct-to-consumer wine sales market. We operate as an extension of your internal team and understand the importance of direct engagement with your customers. We tell your story, weaving the fabric of meaningful and constant engagement.
We operate from Australia, nationally and have a sister company, Air Marketing based in UK.
Contact Details
| Company Name | Forrest Contact |
| Visit Website | https://forrestcontact.com.au/ |
| https://www.linkedin.com/company/forrest-contact/ | |
| Phone number | 1300 396 888 |
| gerald.garcia@ |
|
| Location | Level 1, 154 Pacific Highway, St Leonards NSW 2065 |
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