April 18, 2023 by Peter Liston
Outsourcing has become a popular practice for small and medium-sized businesses looking to reduce costs, increase efficiency, and expand their capabilities. However, outsourcing can also be risky if not done properly. In this blog post, we will discuss five hacks for outsourcing that can help small and medium-sized businesses achieve success.
#1 Never outsource a problem, outsource a process
One of the biggest mistakes businesses make when outsourcing is trying to solve a problem by outsourcing it. This approach rarely works, and instead, businesses should outsource processes that are already working. By outsourcing processes that are already working, businesses can focus on improving other areas of their operations.
#2 Leverage local in-country management
When outsourcing, it's essential to have local in-country management that can provide oversight and ensure that the work is being done to the required standard. Local management can also help bridge the cultural and communication gaps that often exist when working with offshore teams.
#3 Use technology to maintain visibility and control
Technology has made it easier than ever to maintain visibility and control over outsourced work. By using tools like project management software, video conferencing, and messaging platforms, businesses can communicate with outsourced teams in real-time and track progress.
#4 Chat daily, and not just about work, to keep morale high
Outsourcing can be isolating for remote workers, which can lead to low morale and productivity. To combat this, businesses should make an effort to chat with outsourced teams daily, not just about work but also about personal interests and hobbies. This can help build rapport and create a more positive work environment.
#5 Visit in-person (if you can) to deepen the relationship
While it may not always be possible, visiting outsourced teams in-person can help deepen the relationship and build trust. In-person visits can also help businesses understand the cultural and social norms of the country where the outsourced team is based.
In conclusion, outsourcing can be an excellent way for small and medium-sized businesses to grow and expand their capabilities. By following these five hacks, businesses can increase their chances of success and build strong relationships with their outsourced teams. Do you have any outsourcing hacks that have worked for your business? Share them in the comments below!