How to link email to HubSpot / HubSpot Extension

With the HubSpot Sales Chrome extension for Gmail, HubSpot Sales Office 365 add-in, or the HubSpot Sales Outlook desktop add-in, you can access your sales tools directly from your inbox. Refer to the table below to determine which extension or add-in is compatible with your setup.

Please note: starting April 5, 2022, the Office 365 add-in will no longer be compatible with Outlook for desktop on Microsoft Office 2013-2019. You can download and use the Outlook desktop add-in instead, or continue to use the Office 365 add-in on Outlook on the Web. You could also consult with your IT administrator and update to Microsoft Office 2021 or the latest version of Office 365. 

If you decide to download the Outlook desktop add-in, make sure to also uninstall the Office 365 add-in.

*If you're accessing your email on Outlook.com, you cannot pin the Office 365 add-in in the inbox.

**Some sales tools cannot be used without a connected inbox.

Please note: HubSpot Sales does not support Apple Mail. Apple does not provide support for third-party developers creating Apple Mail add-ons.

Install the HubSpot Sales Chrome extension

Please note: Google's Rapid Release track is not compatible with the extension. If you're using this version, talk to your IT team about switching to the default release track. 

• Click here to navigate to the HubSpot Sales extension in the Google Chrome store.
• Check to make sure that you're signed into the correct Gmail account. You can see which account you're logged in to in the top right. 

• In the dialog box, click Add to Chrome. If this is the first time you've added the extension, you'll be prompted to log in.

• Log into your HubSpot Sales account when prompted.

With the HubSpot Sales Chrome extension, you'll have access to your templates, documents, and sequences from your Gmail inbox. You'll also receive instant Chrome notifications for tracked emails and can quickly see your activity feed by clicking the extension icon in your browser toolbar.

If you are a Google admin for your organization, you can automatically install the extension for multiple users.

Install the HubSpot Sales Office 365 add-in

There are two ways to install the HubSpot Sales Office 365 add-in:

• Install the add-in individually
• Centrally deploy the add-in

Install the add-in individually

You can install the Office 365 add-in individually in your account. Keep in mind that if you have multiple email accounts in Outlook, you have to install the add-in in each email account where you want to access the sales tools. 

• Click here to navigate to the add-in in Microsoft AppSource.

• In the left sidebar, click Get It Now.

• In the dialog box, click Continue.
• You'll be taken to your Office 365 account. Click Add.

Once installation is complete, you'll be redirected to a page indicating the add-in has been successfully installed. You can now access your templates, documents, and sequences from your Outlook inbox.

To receive instant notifications for tracked emails, run Chrome with the HubSpot Sales Chrome extension installed.

Centrally deploy the add-in

Office 365 admins can centrally deploy the add-in to all Office 365 users in your organization. When the add-in is centrally deployed, all Office 365 users on the domain will automatically get the add-in, with no additional steps required.

Follow Microsoft's instructions to publish Office add-ins using centralized deployment via the Office 365 admin center. On the Centralized deployment step, select I want to add an Add-In from the Office Store, and search for HubSpot Sales.

Please note:when the add-in is centrally deployed, you may need to relaunch Office to see the add-in icon appear on the ribbon of the app. Outlook add-ins can take up to 12 hours to appear.

Install the HubSpot Sales Outlook desktop add-in

• Click here to download the HubSpot Sales Outlook desktop add-in.

• Run the HubSpot Sales for Outlook installer (setup.exe). If you come across any errors when installing the extension, refer to the installation troubleshooting guide for more information.
• Restart Outlook.
• When prompted, log in with your HubSpot Sales account credentials.

Once installed, HubSpot Sales should appear in the inbox ribbon.

• Click here to download the HubSpot Sales for Windows tray app (if you're having trouble getting the download to start, click here instead).
• Run the downloaded setup.exe file.

Once the app is installed, you can view your activity feed by clicking the HubSpot sprocket iconsprocket in your Windows tray.